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Troubleshooting

IRIS Infrared/Serial Data Capture Unit

Troubleshooting

This section provides product solutions to common problems.

E1 or ER messages

The Er/E1 message appears when there is a communication problem with the PC and not an error in

capturing the IR functions.

E1 or Er Messages

Problem Solution:

A Hand Control can’t seem to

capture the codes.

The AXB-IRIS is able to verify the

codes, but when the Send Command

is pressed, an Er appears on the

unit’s display.

• Using NetLinx Studio: Go into the Device Manager dialog box and

change the COM port settings. Verify that the new settings are as

follows: 9600, No Parity, 8 data bits, 1 stop bit, and Flow Control is

set to None.

• Using IREdit: This program is recommended for use with this product

and can also be used if the Studio application changes (mentioned

above) do not work.

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AMX IREdit Spezifikationen Seite 13