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Reporting Page
121
RMS Administrator’s Guide
Help Requests (Detailed) Results
Help Requests (Detailed) (Cont.)
Options Request like - A keyword search for specific requests.
Residence Select either All Residences or Selected Residences. The latter provides a
list of rooms and groups available within the RMS system.
Run Report Generates the report. Help Requests (Detailed) Results section on page 121
FIG. 39 Help Requests (Detailed) Results
Help Requests (Detailed) Results
Residences The rooms where the requests occurred.
Date/Time The date and time the request occurred.
Help Request The help request that occurred.
- Resource Management Suite 1
- Table of Contents 5
- RMS Administrator’s Guide 10
- RMS Administrator’s Guide 11
- System Requirements 19
- RMS Supported Web Browsers 20
- RMS SDK Support 20
- Network Configuration 21
- Installation 23
- Checklist 25
- Database Platform 27
- Database Access 28
- Scheduling System 29
- RMS Licensing 30
- RMS TCP/IP Communications 31
- RMS Security Settings 32
- SMTP Email Server 33
- SNPP Paging Provider 33
- SNMP Management Server 34
- RMS Logging Options 35
- SYSLOG Messaging 36
- RMS Reporting Options 36
- FIG. 4 Cluster Administrator 40
- Conceptualize the RMS 41
- Application 41
- Messaging and Notification 42
- Logging Configuration 42
- Security 42
- Administrative Web Pages 43
- User Scheduling Web Pages: 43
- Vertical Market Support 45
- Device Monitoring Framework 47
- Device Values 48
- Parameter Values 49
- Status Types 51
- Notification Process 52
- What Is New in RMS 3.x 55
- Notifications 56
- Redundant Server Support 57
- Doorbell Feature 58
- Do Not Disturb Feature 58
- Getting Started 59
- Adding And Configuring Groups 60
- Adding Users 60
- Adding Notifications 61
- RMS Administration 63
- Administration Page 64
- Configuration 65
- Control Functions 65
- Sitemap 65
- RMS Dashboard Page 67
- Adding Contents 68
- Moving columns 69
- Resetting the RMS Dashboard 69
- RMS Hotlist 71
- Parameter Needing Attention 73
- Room Troller Failure 75
- System Status Page 77
- RMS system 81
- Device Parameter Page 84
- Parameter Settings 84
- Device Parameter History Page 86
- Device Parameter History 86
- Modify Parameter Page 87
- Edit Parameter Settings 87
- Group Name 96
- Manage Rooms Page 97
- Licensing Information 99
- View Room Setting Page 100
- Room Information 100
- Room Properties 100
- Management Page 101
- Ye s o r N o 102
- Multiple Choice 102
- Manage Users Page 105
- Create New User Page 106
- Create New User Page (Cont.) 107
- Manage Permissions Page 111
- 112
- Create New Role (Cont.) 113
- Edit Role Page 114
- Edit Role 114
- Manage Notifications Page 116
- Create New Notifications 117
- Manage Systems Page 122
- Internal Log Export Page 125
- Control Functions Page 127
- Create Control Function Macro 128
- Schedule Macro 130
- Reporting Page 135
- Room Reports 136
- Help Requests Results 137
- Help Requests (Cont.) 137
- Help Requests (Detailed) 138
- Residence Usage Results 141
- Residence Usage (Cont.) 141
- Source Usage 142
- Source Usage Results 143
- Source Usage (Cont.) 143
- Lamp Hours 144
- Lamp Hours Results 146
- Transport Run Time 147
- Power Reports 150
- System Power Results 151
- System Power (Cont.) 151
- Device Power 152
- Device Power Results 153
- Device Power (Cont.) 153
- Quality of Service Reports 158
- System Online 159
- System Online Results 160
- Device Online 161
- Device Online Results 163
- Device Communications 165
- Device Communications Results 166
- Device Control Failures 167
- Organizer Reports 169
- Internal Log Report Page 178
- Username: 179
- Description: 179
- Deleting Log entries 180
- Source Usage Page 181
- Lamp Hours Report Page 182
- Configuration Page 185
- Delete all log entries 188
- Delete only log entries 188
- Date/Time 192
- Prestige Levels Page 196
- System Licensing Page 198
- Hotlist Settings Page 201
- Help Page 203
- User's Guide 204
- Version Information Page 204
- View Readme 204
- System Diagnostics 204
- Sitemap Page 209
- RMS Scheduling Page 211
- Week View Page 213
- Month View Page 214
- Add Appointment Page 215
- Add Appointment (Cont.) 216
- FIG. 83 HTML Notification 219
- Room Search Page 221
- Room Search 221
- MeetingManager User Page 223
- User Profile Page 225
- User Notifications Page 227
- Sign Out Page 229
- RMS Touch Panel Pages 231
- RMS Meeting Request Dialog 232
- 4. Press OK 234
- FIG. 89 Extension Confirmed 235
- FIG. 90 Extension Failed 235
- Meeting End dialog 236
- FIG. 92 End Confirmed 237
- FIG. 93 End Failed 237
- Ringing the doorbell 238
- Disturb 238
- RMS In-room Page 239
- FIG. 98 Extension Confirmed 242
- FIG. 99 Extension Failed 242
- FIG. 101 End Confirmed 244
- FIG. 102 End Failed 244
- FIG. 103 Room Calendar 245
- FIG. 104 Do Not Disturb 246
- FIG. 105 Help Request 246
- Message from Help Desk 247
- Press OK to confirm 247
- Question from Help Desk 247
- Placing a Service Request 248
- Configuration Wizard 249
- Database 251
- Product Selection 254
- Web Services 255
- Services 257
- Licensing 262
- Click Next to continue 266
- OS Permissions 267
- System Settings 270
- FIG. 132 Security Settings 271
- Management 272
- External Appointment Options 275
- FIG. 138 SMTP Test 277
- FIG. 140 SNPP Pager Test 279
- SNMP Settings 280
- Logging Options 281
- FIG. 144 Reporting Options 283
- Name & Logo 285
- Finished 287
- Scheduling System Plug-ins 289
- FIG. 149 Plug-in Options 293
- FIG. 150 Test Connection 293
- FIG. 151 Te s t M ail box 294
- FIG. 152 Blackout Period 295
- FIG. 153 Notifications 296
- Installation Checklist 299
- FIG. 156 Blackout Period 301
- FIG. 157 Notifications 302
- FIG. 160 GroupWise Mailbox 308
- FIG. 161 Blackout Period 309
- FIG. 162 Notifications 310
- FIG. 165 Lotus Notes Tab 315
- FIG. 166 Test Connection 316
- FIG. 168 Mappings Tab 317
- FIG. 169 Mapping Database 318
- FIG. 170 Mapping View 318
- FIG. 171 319
- FIG. 172 Mapping Items 320
- FIG. 173 Test Mapping 320
- FIG. 174 Blackout Period Tab 321
- FIG. 175 Notifications Tab 322
- FIG. 176 Resource 323
- FIG. 177 Mailbox 323
- FIG. 179 Te s t S ucc es s 324
- Database Wizard 327
- Starting the Database Wizard 328
- Main Menu 329
- FIG. 185 Create / Remove 331
- Microsoft SQL Server 2000 339
- Microsoft SQL Server 2005 339
- FIG. 194 Database Conversion 339
- Username: 341
- Password: 341
- Appendix A: Service 343
- Configuration for Microsoft 343
- Exchange 5.5 343
- FIG. 199 Select User 345
- FIG. 200 Account Password 345
- FIG. 201 Services - Restart 346
- Appendix B: Configuring 347
- Permissions 347
- FIG. 206 New User Created 350
- 8. Click Mailbox Rights 352
- FIG. 210 User Permissions 353
- Appendix C: Configuring 355
- Novell GroupWise Mailbox 355
- Proxy Access 355
- Appointments 356
- 8. Click OK to complete 357
- Appendix D: Configuring A 359
- Local Mail Profile 359
- 7. Click Add 360
- 8. Enter a profile name 361
- Overview 363
- Create a New Notes Mailbox 363
- FIG. 219 Domino Admin 364
- FIG. 220 Register User 364
- 3. Select the Files tab 365
- 6. Select the Basics tab 365
- FIG. 225 Access Settings 367
- Appendix F: Installation 369
- Express Edition 369
- Manager 370
- 5. Go to SQL 2005 Services 371
- 93-3002-06 REV: D 374
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